Account Management

Forgot Password

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Did you forget or never add a recovery email or Phone Number to your account? If you created your account before July 10th, 2018 it is likely you do not have a recovery email or Phone Number associated with your account. We will send you a reset link to this email or a code to the phone number you provide to so you can reset your password more conveniently.
Change Your Recovery Email or Phone Number

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If you continue to have trouble with your request:
  • Use the orange feedback link in the bottom left of your browser, or
  • Call the I.T. Helpdesk at 423.236.2707
Multi-factor Athentication (MFA)
Forgot Password

Having trouble? Consider the following ...
  • If you are trying to reset your TouchNet account, you must go to
  • If you are a parent or guest, your username is going to be the email address you used when creating your parent portal or guest account. If you have not changed your recovery email, then it will be the same as your username.
  • If you need assistance, please contact IT Support at or call 423.236.2707 during regular buisness hours.